Terms of Service

Last updated: 14 November 2026

1. Who we are

These terms are between Global Billboards (“we”, “us”) and the business or person who orders our services (“you”). Contact: globalbillboardsltd@zohomailcloud.co.uk. Global Billboards is a trading name, and we operate remotely in the UK. We are in the process of registering as a limited company. Until then, your contract is with the business owner named in your written proposal. We will update these terms with our company details once registered.

2. What we provide

We are a digital out-of-home (DOOH) advertising agency. Our services are DOOH media placement, programmatic campaign management, custom creative design and roadside mockup generation. We buy advertising space on third-party digital billboards and outdoor screens on your behalf. We do not own those screens.

3. Orders and pricing

• Each campaign starts with a written proposal or order from us (by email or other written form). It sets out the screens or areas, the dates, the services and the price.
• A campaign is agreed when you accept the proposal in writing and, where we ask for it, we have received payment or your approval of the invoice.
• Our packages have a one-time setup and onboarding fee and a monthly retainer, as shown on our website or in your proposal. Unless we say otherwise, prices exclude VAT.
• You pay a deposit to start. The deposit is the one-time setup and onboarding fee for your package. It covers campaign planning, ad design, your mockup and the compliance check.
• Your first monthly fee is only charged after your ad has passed the compliance check and you have confirmed in writing that you are happy with the final ad. Later monthly fees are charged in advance for each month.
• The deposit is a setup fee. It is not deducted from your monthly fees.
• If your ad does not pass the compliance check, we will redesign it once at no extra cost. If it still cannot pass, we will refund your deposit less a design fee of £150 to cover the work already done.
• If you decide not to go ahead after we have designed your ad, for any other reason, the deposit is not refundable, because the work it pays for has been done.
• Monthly fees are paid in advance and are not refunded once a month has started.
• If you think we have charged you in error, please contact us first so we can look into it and put it right. Please do not raise a chargeback or payment dispute with your bank without speaking to us first.

4. Availability and go-live

All campaigns are subject to screen availability at the time of booking. Once your creative is final and approved, a campaign can usually go live within 24 hours. This is a target, not a promise, because screen owners and approval checks are outside our control. If a screen is unavailable we will offer a comparable alternative.

5. Creative and compliance

• Every ad must follow UK advertising rules, including the CAP Code, and the screen owner’s own content guidelines.
• Every ad goes through a compliance check before it goes live. We may ask you to change an ad, delay it, or refuse or remove it if it does not pass. The screen owner may also remove an ad.
• You must make sure the claims in your ads are true and that you have the right to use all text, images, logos and music you give us.
• You keep the rights to your own brand material. When we design an ad for you, you may use the finished ad for the campaign it was made for. We may keep copies of the work to show our portfolio, unless you ask us not to in writing.
• Mockups are illustrations to help you decide. They are not a promise of exact placement, size or appearance.

6. Your responsibilities

• Give us accurate information and the assets we ask for on time.
• Reply to approval requests promptly. Delays may move your go-live date.
• Do not use our services for anything unlawful, misleading or harmful.

7. Changes and cancellation

Changes to a live campaign (for example a new ad) are subject to availability and to a new compliance check. There is no minimum term. Your campaign runs month to month until you cancel.

• To cancel, email us at least 30 days before your next monthly payment date. Your campaign then runs to the end of the month you have paid for, and no further payments are taken.
• If you give less than 30 days' notice, your campaign runs for one more paid month and then ends.
• We do not refund part months.
• If a monthly payment fails and is not paid within 7 days of us telling you, we may pause your campaign until it is paid.
• We may end the agreement with 30 days' notice by email. If we do, we will not take any further payments after the notice ends.

We cannot always cancel space already bought from a screen owner.

8. Results

We work to put your ad in front of the public, but we do not promise a number of enquiries, sales or any other business result. We do not offer a guarantee of results.

Digital screens are bought automatically, so the number of times your ad is shown, and the exact screens, places and times it appears, can vary from what was planned. A campaign may also run only in part because of screen availability or artwork approval by the screen owner. We do not refund fees because of these variations, but we will always tell you how your campaign ran.

9. Our responsibility to you

• Nothing in these terms limits liability that cannot be limited by law, including death or personal injury caused by negligence, and fraud.
• Subject to that, we are not responsible for lost profit, lost business or indirect loss, or for failures caused by screen owners, technology providers or events outside our control.
• Subject to that, our total liability for any campaign is limited to the fees you paid us for that campaign.
• Nothing in these terms takes away any rights you have by law that cannot be excluded or limited.

10. Confidentiality and data

We will keep your non-public business information confidential and use it only to deliver your campaign. How we handle personal data is explained in our Privacy Policy.

11. Ending the agreement

Either of us may end a campaign agreement if the other seriously breaks these terms and does not put it right within a reasonable time after written notice. We may pause or stop a campaign straight away if an ad breaks the rules in section 5. Money already owed stays owed.

12. Changes to these terms

We may update these terms. The version on this page when you accept a proposal applies to that campaign.

13. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless the law gives you the right to go to court elsewhere.

14. Questions

Email globalbillboardsltd@zohomailcloud.co.uk.